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Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, please read our return and refund policy below.
**Returns**
1. **Eligibility**: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Unfortunately, we cannot accept returns on custom or personalized items.
2. **Process**: To initiate a return, please contact our customer service team at jo@braceletprincessjo.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back.
3. **Shipping Costs**: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
**Refunds**
1. **Processing Time**: Once we receive your returned item and confirm that it meets our return requirements, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
2. **Partial Refunds**: In some cases, partial refunds may be granted if the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error.
3. **Exchanges**: If you would like to exchange an item for a different style or color, please follow the return process outlined above and place a new order for the desired item.
**Damaged or Incorrect Items**
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will resolve the issue promptly by either sending a replacement or issuing a full refund.
**Contact Us**
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at jo@braceletprincess.com or (678) 706-4733. We are here to help!
Thank you for supporting our small business! Your satisfaction is our priority.
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